We would like to provide a more detailed explanation of the 18-11-2025 outage that affected the driver app and our website.
Recorded downtimes:
Driver app:
– 13.05 – 13.11 (6 min)
– 13.49 – 13.54 (5 min)
– 14.10 – 15.35 (approx. 1 hour and 25 min)
Website (stra.com):
– 14.19 – 15.40 (approx. 1 hour and 20 min)
The disruption was caused by issues with one of our suppliers, Cloudflare, which handles some of our global traffic.
Initially, we assumed it was an external DDoS attack against Cloudflare, as this is a typical cause of similar symptoms. However, it later turned out that the problem was caused by internal errors at Cloudflare itself.
Cloudflare has stated the following about the incident:
Cloudflare CTO explains:
“I won’t mince words: earlier today we failed our customers and the broader Internet when a problem in Cloudflare’s network impacted large amounts of traffic that rely on us… In short, a latent bug in a service underpinning our bot mitigation capability started to crash after a routine configuration change we made. … This was not an attack. … Work is already underway to make sure it does not happen again.”
Following the incident, we are now reviewing further optimization options so that we can continue to deliver the stable operations you are used to. We take this type of incident very seriously and are working to minimize the risk of similar situations in the future.
We apologize for any inconvenience caused by the disruption.